Do not give up:
You can return the product you have bought within 14 days from the date of the sales invoice without opening its packaging, using it or allowing it to deteriorate. The return of products whose original boxes have been damaged, that have lost their resale feature and which cannot be purchased by another customer are not accepted. Products must be returned complete and undamaged, together with standard accessories, if any. Before returning your returned products, please send the message containing your invoice number and order number to our e-mail address or our contact (customer service) department by stating the reason for the return. Customer service will contact you via e-mail and you will be informed how to return the product. Transportation costs to be paid due to the return will be borne by the consumer.
Products Damaged During Transportation:
In order to detect the damaged product during transportation, open the order received at your door next to the cargo authority and compare it with the invoice. Check for any errors, omissions or damage. In case there is any damage or deficiency in the product you have bought, indicate it in the minutes you will keep with the help of the cargo officer and deliver the product to the cargo officer. Otherwise, it is accepted that you have received the product in full and no refund will be made. Returns of products sent without receipt, invoice or report are not accepted by our company. Our company attempts to return the product price to the customer`s credit card within 14 days following the receipt of these documents. (Note: This site is not responsible for any disruptions caused by the bank in product returns.) If you request, you can replace your damaged product during transportation with another product of the same or equivalent value.
Please send the message containing your invoice and order numbers to our e-mail address or using the contact section, indicating the defective products errors that are not noticed during the delivery and occurred in the application of the product. If the customer service deems your reason suitable, it sends the product you bought with your invoice to the company for testing. At the end of the examination, if the tested product does not show any defects in the report from the company, a doctor`s report explaining the allergy is requested from the consumer. If the received doctor`s report is delivered to the customer service, another product or payment cancellation transaction for the same price is carried out according to the consumer`s request.
For defective Products, transportation costs of the returned product will be covered by us.